WHY IS MY ORDER PARTIALLY FULFILLED?

Please check your shipping confirmation email from Miofar, titled "Your Miofar order is on the way", to see if your order is being shipped in separate parcels.

At Miofar, we strive to deliver your items to you in the most efficient and sustainable manner. However, there may be instances where your order may come in multiple shipments due to stock availability and your items being picked from different warehouse locations.

This means your items may not be shipped at the same time and you may receive an email advising that "Some items in your Miofar order are on the way". If this occurs, please be assured that the remainder of the items in your order will arrive shortly thereafter.

You can track the status of your order in your Miofar account. If your order is a split shipment, and therefore items may be delivered separately, you will see the status of your order as "Partially Fulfilled".

This is a normal process, and there is no need to contact our customer support team at this time. However, if you experience significant delays, our team is always here to assist.

MY ORDER IS INCORRECT

In the unlikely event that you are missing an item or have received the incorrect order, please contact us immediately with the following information and we will resolve the issue promptly:

• Your Miofar order number
• The name of the item missing or received incorrectly
• A photo of the incorrect item received (if applicable)

Our dedicated customer support team will address your concerns and rectify the situation as soon as possible.

Kindly note that all claims for missing or incorrect items must be made within 7 days of the delivery date.