How Can We Help?

We're saddened to learn about any issues encountered with your item. We take immense pride in the durability of our products, striving to ensure they withstand countless wears and washes.


To address this promptly, reach out to us by sending a message to Upon contacting us, state that your item has sustained damage after wear and provide the following:


  • A screenshot of your email confirmation

  • Your shipping address

  • A photo of the affected area


No need to return the item. Simply inform us of your preferred solution, and depending on the damage, we'll endeavor to meet your request, whether it's a replacement or a refund.


According to The Consumer Rights Act 2015, after 6 months, retailers are not liable for any faults.

We deeply regret if you've received a damaged item from us. All Miofar items undergo rigorous quality checks throughout and after production, making it unlikely for a damaged item to slip through.


To promptly address this, send a message to In your initial message, indicate that you've received a damaged item and provide the following details:


Your order number, full name, and email address

Your shipping address

A photo of the damaged area

Our support team will conduct further investigation and propose a solution.


We regret any inconvenience if your parcel arrives in unsatisfactory condition.

Due to limited stock, we're unable to replace damaged boxes.

However, if your items are damaged, contact our support team with the following information:


  • A screenshot of your order confirmation

  • Your full name

  • Your shipping address

  • A photo of the damaged area


Feel free to return items without the box. Simply package the items yourself and initiate your return.


Apologies if there's been a mix-up with your purchase. Kindly shoot us an email at, notifying our Miofar support team about the incorrect item received.


You'll be prompted to provide the following details:


A snapshot of the item you received in error

A picture of the transparent bag it arrived in, showing the visible sticky white label

Your complete shipping address, order number, and full name

We regret any inconvenience caused and aim to swiftly rectify this for you!


Once a shipping confirmation is sent, we're unable to make alterations to your order.


We prioritize prompt dispatch for top-notch customer service.


If you haven't received a shipping confirmation yet, drop us an email at to request an address change. Mention your desire to update the address and provide the necessary security information and the new address. Please understand that we may miss your request before dispatch.


If your parcel has been dispatched, we'll attempt to contact the courier on your behalf. Please be aware that this might lead to a delivery delay of up to 72 hours, with no guarantee of an address edit at this stage.


Kindly note that our promotions apply to orders with a maximum of 6 items and cannot be combined with other discounts, including Sale.


Ensure that you select items from the promotion page to qualify for the discount. If the discount fails to apply after meeting all requirements, send an email to, and we'll gladly assist you.


We deeply apologize for any oversight in your order.

Please review your emails for notifications regarding unfulfilled purchases.


If you haven't received any notifications, reach out to our support team at, situated at the bottom corner of the page. Ensure your order details are readily available!


Kindly retain the packaging, as the courier may require photos to investigate any missing items.


Our team is ready to assist you with any inquiries, regardless of size.


Apologies if your purchase was canceled. An email would have been sent to you, explaining the reason for the cancellation. Possible reasons include items unexpectedly going out of stock or payment issues. If none of these apply, consider using PayPal for checkout. If multiple transaction attempts have been made, wait a few days before trying again.

Yes, we now extend the option of store credit for returns worldwide.


Selecting store credit as your refund method offers the quickest and most convenient way to retrieve your funds promptly.


International customers have a 40-day window to opt for store credit and 30 days for exchanges or refunds.


Store credit is provided via a Gift Card code, delivered straight to your email, and can be utilized during checkout for future purchases.


You can initiate your return process by reaching out to


The fees for international returns may vary. For new customers, your first return will be complimentary. Otherwise, you can view all fees here.


Here's a simple guide to returning your parcel:


  • Visit our return portal and enter your order number, email, or postal code.

  • Select the item(s) you wish to return and provide a reason for the return.

  • Choose between exchanging or returning your item(s).

  • If opting for a return, decide whether you prefer store credit or a refund.

  • Submit your return. If exchanging, payment for return shipping is required unless you're using self-post.


We'll notify you via email once your refund has been processed.


If you encounter any issues accessing the portal, please don't hesitate to contact us at Please ensure you have your details ready, and our team will gladly assist you with your return.


Please be mindful that we only accept returns for Miofar items. While we cannot be held liable for items sent back to us in error, if we identify any non-Miofar items within your return, we'll promptly send them back to you. Unfortunately, due to the volume of returns we receive daily, we're unable to conduct exhaustive searches of our warehouse if your return doesn't surface.

If you wish to return more items subsequent to your initial return, you can do so via email at Any items not included in your original return will be available for selection from your order.

No, there's no need to inform us when you're returning your item. We'll automatically send you an email once we receive it and another when your return has been processed. Rest assured that your order will be refunded within 10 working days upon reaching our warehouse.

If you've made an error with your return, need to change the return method, or adjust the items you're returning, don't worry! Simply send an email to our support team at Our team will gladly assist you with your query or connect you with an agent for further assistance.

No, we request that customers return each order separately to ensure a smooth refund process. Combining items from separate orders in one parcel may lead to difficulties in identifying and processing your return correctly. If you have concerns or need to make changes to your return request, please reach out to us via email at, ensuring you have your details ready. Our Miofar team will gladly assist you.


We'll notify you once we've received your return and processed your refund. We strive to process all returns within 10 working days of their arrival at our warehouse (excluding weekends). If you haven't received confirmation about your return and it's been 5 working days since you sent it back, please don't hesitate to contact us at Our Miofar team will be happy to assist you with your query and may request the following information, so please have it ready: your order details including full name, email address, shipping address, and order number, as well as the names of the item(s) returned.

Here are the details of our returns policy:


Return Timeframe:


International Customers: You have 40 days for store credit and 30 days for a refund or exchange, starting from the date of your order.

Original Condition:


To ensure hygiene and customer safety, please handle and try on items with care. Items must be returned in their original condition: unworn, undamaged, with all original tags attached, and free of makeup, pet hairs, and perfume.

Non-Returnable Items:


While most items can be returned, swimwear is an exception. Swimwear can be returned only if the hygiene stickers remain intact.

Return Outcomes:


International customers can choose between a refund, store credit, or exchange, subject to stock availability and return timeframes.


Processing Time:


We aim to process all returns within 10 working days of receiving them, provided there are no issues. Refunds will be issued back to your original payment method, while store credit will be issued via a gift card.


Unusual Activity:


If we detect unusual returns activity from your account, we reserve the right to increase your return fee. Unusual activity includes a high return rate on multiple orders.

Unreasonable Claims / Fair Use Policy:


We closely monitor return patterns and may withhold refunds or block accounts if fraudulent activity is suspected. This includes attempting to return items significantly different from the original order or engaging in patterns of excessive returns.




You're responsible for returned items until they reach us. Please ensure they're securely packed to avoid damage during transit.

Return Fees:


Return fees can vary based on return volume and may be increased for accounts with unusual activity. International customers may have subsidized or self-post return options, depending on their location.

If you have any further questions or need assistance, feel free to contact us at Our Miofar team is here to help.


Certain couriers afford you the choice to nominate a secure spot for parcel delivery in case of your absence. Should you opt for this, it's crucial to be aware of the potential risks:


  • Choosing to leave a parcel in a safe place authorizes the courier to deliver it to your property without requiring a household member's acceptance or signature.


  • Couriers cannot be held responsible for any subsequent losses. By opting for a 'safe place,' you assume liability for any issues that may arise post-delivery by determining what qualifies as a 'safe place.'


  • Given this assumption of liability, Miofar cannot be held liable for any post-delivery issues and cannot offer refunds or replacements.


  • The courier may retain any previously set delivery preferences and apply them to future deliveries.


  • If you select a safe place but cannot locate your parcel, ensure to check with household members and neighbors to verify if anyone accepted the delivery on your behalf.


In the event of suspected theft of your order, we recommend promptly contacting local authorities.


An instant exchange provides a speedier exchange option, allowing you to request a different size before returning the original item to us (excluding self-post returns). Upon submission of your return, your new order will be prepared for dispatch from our warehouse. We'll retain £1 on your card, which will be refunded once you've sent back your item(s). You will receive an order confirmation for this within 24 hours.


Please note that your return must be in transit back to us within 28 days. You'll only incur charges for this exchange if your return is not dispatched to us within this timeframe.


We're delighted to announce that we have extended our returns policy during the festive season, effective from December 1, 2024.


For international customers: the return period extends to 40 days for a refund or exchange, and 55 days for store credit, from the date of purchase.


We kindly request that you handle, try on, and repackage items with care. Items must be unworn, undamaged, free of makeup, pet hairs, deodorant, and perfume, with all original tags intact.


Please reach out to for further assistance.


Please note that the extended returns policy concludes on January 7, 2025, after which standard return timeframes resume (30 days for a refund or exchange, and 40 days for store credit for international customers).


During festive periods, postal networks may experience delays, particularly following Black Friday/Cyber Monday and leading up to Christmas. While our couriers strive to expedite deliveries, we kindly request your patience in allowing additional time for your order to reach you.

For orders placed before or on specific dates, they'll be collected from our distribution center accordingly. Customs delays are beyond our control, so we advise monitoring your tracking for updates. If your parcel encounters customs clearance, please allow up to 5 working days for clearance and an additional 7 working days for delivery post-clearance.

Certain countries may experience delays due to customs or general disruptions. Additionally, postal lane closures may affect delivery to countries experiencing COVID-19-related embargoes. If your tracking indicates issues such as "BAD ADDRESS" or "ADDRESS QUERY," please contact us promptly to confirm your address and facilitate delivery.

If your parcel is marked "RETURN TO SENDER," it's being sent back to us due to address insufficiency or unsuccessful delivery attempts. Once received at our warehouse, your order will be refunded.

If your destination country isn't listed or hasn't experienced the mentioned issues, and your tracking hasn't updated for 5 working days, please contact us with your details at Our Miofar team will be happy to assist you in resolving any delivery concerns.

We sincerely apologize for the inconvenience if you haven't received your order despite it being marked as delivered. To address this issue, we will need to launch an investigation with the courier to search the depot and interview the driver.

Our investigation can be initiated within 28 days of your delivery time or upon receiving your delivery confirmation email. Please contact us at with your order details and a brief explanation of the situation. Ensure you have your order details handy, and our dedicated Miofar team will promptly assist you.

We deeply apologize if there's been an error with your refund. Here are a few things to consider:


  • If you returned two parcels for the same order, they may be refunded separately.

  • Refunds for items returned in the same parcel may appear as separate transactions, so please allow 48 hours for both to process.

  • Original shipping fees and return shipping charges are typically non-refundable unless there was an error on our part.

  • If you used both a gift card and debit/credit card for payment, the refund will prioritize the gift card.

  • Verify if a discount code was applied during checkout, as this may affect the refund amount.

  • Please note that custom charges won't be refunded through us but should be addressed with the delivery partner.


If your balance hasn't been rectified after 48 hours and none of the above scenarios apply, please reach out to our customer support team via email with your order details. Our Miofar team will be more than happy to assist you with any refund-related queries.


Refunds are typically processed within 10 working days after we receive the item(s) back at our warehouse. Please note that weekends are not included in these working days, and the countdown begins once the items are in our warehouse. Once your return has been processed successfully, we'll notify you via email. Refunds usually take around 48-72 hours to clear and reflect in your account. If you encounter any issues locating your refund after 72 hours, please contact us at, ensuring you have your details ready. Our Miofar team will assist you promptly.

Yes, Miofar parcels are shipped from China, and you may incur tax and duty fees upon the parcel's arrival in your country. The charges vary depending on your location and must be covered by the recipient. Whether you face these additional fees depends on your order's total cost, and the threshold varies per country.

Our Standard Delivery usually takes 8-12 days once your order has been shipped, while Express Delivery typically arrives within 3-7 days after shipment. Upon reaching checkout and providing your delivery address, available shipping options will be displayed along with the estimated delivery date. We're collaborating closely with our couriers to ensure safe and timely deliveries, although these efforts may slightly affect service speed. We appreciate your understanding.

Unfortunately, our delivery times are estimates and cannot be guaranteed, although they are accurate for the majority of orders. If your order hasn't arrived by or on the expected delivery date provided at checkout and in your order confirmation email, please track your order using the link provided in your shipping confirmation email. If tracking hasn't been updated for over 5 days, please contact us by sending a message to Our Miofar team will be happy to assist you with any queries.

Once you've completed your transaction, you'll receive a confirmation email within 2 hours. Our team works swiftly to pick, pack, and dispatch your purchase. You'll then receive a dispatch email with a tracking link, usually within 24 hours of your transaction. During sales or collection launches, this process may take slightly longer, but we always aim to deliver your items before the estimated delivery date, even if it requires upgrading your shipping option. You can track your delivery by accessing the tracking link provided at the bottom of the website.

If your items are already in transit, unfortunately, we won't be able to upgrade your shipping option. However, if you realize you need a faster delivery option before your items are dispatched, you may be able to upgrade your shipping method for an additional fee. Simply reach out to us at, and our Miofar team will assist you accordingly.

If you believe you have been charged an incorrect amount, please rest assured that our system only processes the amount confirmed by you at checkout. Any discrepancies in the amount shown on your invoice or confirmation email are likely to be misprints, and your bank statement will reflect the correct amount withdrawn. We apologize for any confusion this may have caused. If you remain unsure or have any concerns, please don't hesitate to contact us at with the relevant details. Our Miofar team will be happy to assist you.

We apologize if you have been charged more than once. Sometimes, a payment may fail, resulting in a 'pending charge' on your bank account for approximately 72 hours before being released back into your account balance. If you believe multiple payments have been processed in error, please reach out to us at with your order details. Our Miofar team will assist you promptly.

We sincerely apologize if you suspect fraudulent activity involving your card on our site. Rest assured, our team is committed to assisting you in resolving this issue. Please contact us at, and our Miofar team will provide support and escalate your concern to the appropriate channels if necessary.


 Before contacting us, please have the following information available:


  • The last 4 digits of your card

  • Card type (e.g., Visa/Mastercard)

  • Total amount charged

  • Date/time of the charge

  • Full name and billing address registered to the card


We apologize for any inconvenience if your card was declined during the payment process. This may occur due to various reasons:


  • Mismatch between the billing name/address and the cardholder's information.

  • Incorrect payment details entered.

  • Attempting to make multiple purchases within a short timeframe.

  • Use of multiple devices/emails during checkout.

  • Insufficient funds on the card.


If none of these reasons apply to you, we recommend trying PayPal for checkout, as it usually offers a smoother verification process.


We accept all major credit and debit cards, including Visa, Maestro, MasterCard, Discover, and JCB. Additionally, you can pay using PayPal or 'pay later' options such as Klarna.

We occasionally run flash sales on our site, and these promotions are only available for a limited time. Additionally, we may adjust the prices of certain products periodically. As you agree to the price of the item at the time of purchase, we are not obligated to make any alterations to the price afterward, regardless of subsequent changes. We appreciate your understanding in this matter.

We apologize for the inconvenience you're experiencing in placing an order on our website. We strive to provide a seamless shopping experience for all our customers. Here are some steps you can take to troubleshoot the issue:


  • Clear your device's browsing history and cache. Sometimes, stored data can interfere with the checkout process. After clearing the cache, try placing your order again.


  • Double-check the billing details you've entered at checkout. Ensure that the information matches the cardholder's details exactly as they appear on the card. Even minor discrepancies can cause payment issues.


  • If you're still encountering difficulties, we recommend trying to check out using PayPal. PayPal often offers a streamlined and verified payment process, which may help resolve any issues you're facing.


If you've tried these steps and are still unable to place your order, please don't hesitate to contact our customer support team at Our dedicated team will be happy to assist you further and help resolve any issues preventing you from completing your purchase. We appreciate your patience and understanding.


Our sports bras feature a thick underband to ensure you're supported during any workout. For extra support, we recommend styles with thick straps and a crossover or racerback design. We also offer options with adjustable straps for a personalized fit. If you're unsatisfied with the support after trying your item, you're welcome to return it for a full refund within our 30-day policy for International customers.

Most of our products are sweat-proof, as indicated in the product description on the item page. Our signature seamless ribbed knit fabric is designed to be breathable and flexible, allowing you to move and stretch with ease during your workout.

If we've mentioned in our promotion that a new collection is on its way, it might not be available on the site just yet. You can set up notifications on the product pages by clicking the 'notify me when back in stock' icon on our profile. This ensures you'll be the first to know when the piece is available! Alternatively, some items might be discontinued or removed if they're limited edition or old stock. If you're unsure whether the item you're after is a new release, feel free to contact us with a screenshot.

We apologize if you received a restock email for an item that's now out of stock. Our system alerts you as soon as your chosen item becomes available - sometimes it could be just one returned item, meaning another customer has grabbed it before you could! Not to worry though - our most popular items are restocked weekly, so it's worth checking the product page regularly.

Our most popular pieces are restocked weekly, so ensure you're signed up for restock notifications on the product page. Additionally, we introduce new styles every week, so keep an eye on our website for fresh additions!

Detailed sizing information for each product can be found on its respective product page.

Thank you for reaching out! We appreciate your interest in promoting our brand. While we receive numerous requests daily for brand promotion, we regret that we're unable to respond to each one individually. We operate with a fixed collaboration budget each month, allowing us to work with a limited number of up-and-coming influencers. If you'd like to be considered for our collaboration program, please tag @miofar in any images featuring Miofar products. We actively scout Instagram for new talent and appreciate your enthusiasm for our brand.