Here are the details of our returns policy:

 

Return Timeframe:

 

International Customers: You have 40 days for store credit and 30 days for a refund or exchange, starting from the date of your order.

Original Condition:

 

To ensure hygiene and customer safety, please handle and try on items with care. Items must be returned in their original condition: unworn, undamaged, with all original tags attached, and free of makeup, pet hairs, and perfume.

Non-Returnable Items:

 

While most items can be returned, swimwear is an exception. Swimwear can be returned only if the hygiene stickers remain intact.

Return Outcomes:

 

International customers can choose between a refund, store credit, or exchange, subject to stock availability and return timeframes.

 

Processing Time:

 

We aim to process all returns within 10 working days of receiving them, provided there are no issues. Refunds will be issued back to your original payment method, while store credit will be issued via a gift card.

 

Unusual Activity:

 

If we detect unusual returns activity from your account, we reserve the right to increase your return fee. Unusual activity includes a high return rate on multiple orders.

Unreasonable Claims / Fair Use Policy:

 

We closely monitor return patterns and may withhold refunds or block accounts if fraudulent activity is suspected. This includes attempting to return items significantly different from the original order or engaging in patterns of excessive returns.

 

Responsibility:

 

You're responsible for returned items until they reach us. Please ensure they're securely packed to avoid damage during transit.

Return Fees:

 

Return fees can vary based on return volume and may be increased for accounts with unusual activity. International customers may have subsidized or self-post return options, depending on their location.

If you have any further questions or need assistance, feel free to contact us at support@miofar.com. Our Miofar team is here to help.