WHY CREATE A MIOFAR ACCOUNT?

Creating a Miofar account offers a convenient way to access your account details, order history, and manage your preferences. With a Miofar account, you can easily view your order status, start a return process, manage your addresses, and set your marketing preferences.

HOW TO CREATE A MIOFAR ACCOUNT?

Creating a Miofar account is easy and straightforward. Simply follow these steps:

1. CLICK ON THE "MY ACCOUNT" BUTTON

2. SELECT "CREATE AN ACCOUNT"

3. FILL IN THE REQUIRED INFORMATION AND CLICK "CREATE ACCOUNT"

Once you have created your account, you can sign in anytime to view your account details and order history.

UNABLE TO LOG INTO YOUR MIOFAR ACCOUNT?

If you encounter an error when attempting to log into your Miofar account, please consider the following:

1. VERIFY THAT YOU ARE ON THE CORRECT STORE WEBSITE FOR YOUR LOCATION

2. CONFIRM THAT YOU ARE USING THE SAME EMAIL ADDRESS THAT YOU USED TO SIGN UP FOR YOUR ACCOUNT

3. IF YOU HAVE FORGOTTEN YOUR PASSWORD, USE THE PASSWORD RESET LINK FOR ASSISTANCE

If you need further assistance, please reach out to our customer support team, who will be happy to help.

To delete your Miofar account, please follow these steps:

1. LOG INTO YOUR ACCOUNT ON THE MIOFAR WEBSITE.
2. GO TO YOUR ACCOUNT SETTINGS.
3. CLICK ON THE OPTION TO DELETE YOUR ACCOUNT.
4. VERIFY YOUR IDENTITY TO CONFIRM THAT YOU ARE THE ACCOUNT HOLDER.

Please note that once your account is deleted, you will no longer have access to your purchase history or any other data associated with your Miofar account. This action is irreversible, so please make sure that this is what you want before proceeding.

If you have any questions or concerns, please feel free to contact our customer support team for assistance.

WHY IS MY ORDER PARTIALLY FULFILLED?

Please check your shipping confirmation email from Miofar, titled "Your Miofar order is on the way", to see if your order is being shipped in separate parcels.

At Miofar, we strive to deliver your items to you in the most efficient and sustainable manner. However, there may be instances where your order may come in multiple shipments due to stock availability and your items being picked from different warehouse locations.

This means your items may not be shipped at the same time and you may receive an email advising that "Some items in your Miofar order are on the way". If this occurs, please be assured that the remainder of the items in your order will arrive shortly thereafter.

You can track the status of your order in your Miofar account. If your order is a split shipment, and therefore items may be delivered separately, you will see the status of your order as "Partially Fulfilled".

This is a normal process, and there is no need to contact our customer support team at this time. However, if you experience significant delays, our team is always here to assist.

MY ORDER IS INCORRECT

In the unlikely event that you are missing an item or have received the incorrect order, please contact us immediately with the following information and we will resolve the issue promptly:

• YOUR MIOFAR ORDER NUMBER
• THE NAME OF THE ITEM MISSING OR RECEIVED INCORRECTLY
• A PHOTO OF THE INCORRECT ITEM RECEIVED (IF APPLICABLE)

Our dedicated customer support team will address your concerns and rectify the situation as soon as possible.

Kindly note that all claims for missing or incorrect items must be made within 7 days of the delivery date.

At Miofar, we understand the frustration of missing out on your favorite products. We make every effort to keep our inventory updated, but restocks can be subject to change.

To stay informed on when an item will be restocked, we recommend visiting the product page and using the "Notify Me" feature when the size you want is out of stock. Simply select the size and enter your email address to receive an update when it becomes available.

You can also keep up to date on restocks and new arrivals by following us on social media, reading our blog, and signing up for email updates through the subscription form on our website.

Please note that not all items may have the "Notify Me" feature available, but we are continuously adding new and exciting products to our collection. Keep an eye out for updates and you may find a new favorite product in the meantime.

RECEIVED A DEFECTIVE ITEM?

We apologize for the inconvenience.

Please provide the following information to our Customer Support Team:

- YOUR ORDER NUMBER (E.G MFA123456)

- ITEM NAME

- PHOTOS DEMONSTRATING:

- THE DEFECT AS CLEARLY AS POSSIBLE

- A FULL-LENGTH PHOTO OF THE ITEM

- THE MIOFAR LOGO AND LABEL

You may keep the defective item until you have contacted our support team.

ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED OR INCORRECT ITEMS MUST BE MADE WITHIN 7 DAYS OF DELIVERY.

If you do not have your Order Number or receipt, the return will be subject to the discretion of the store manager and may only be eligible for exchange or processed as a gift card. You are entitled to a refund or exchange equivalent to the current price of the defective item(s).

ITEM EXCHANGE POLICY 

Received your latest Miofar purchase but not quite satisfied? We've got you covered!

At Miofar, we offer the option to exchange your item for a different size within 30 days of receiving your order. Exchanges for the same item are free of charge, ensuring a seamless and stress-free process.

INITIATING AN EXCHANGE 

Can we guarantee an exchange?

Unfortunately, no. While we will do our best to accommodate your exchange request, stock availability may vary and we cannot reserve items beforehand. If the item you requested is no longer available, we will refund your purchase to the original payment method.

Is the exchange option available for all customers?

At present, exchanges are available to customers worldwide except for those located in Norway, Switzerland, and some parts of the world. We are working towards expanding our exchange policy to include these regions soon.

Rest assured, our team is always available to assist you with any questions or concerns.

To initiate a return with Miofar, follow these simple steps:

1. VISIT OUR RETURNS PORTAL AND ENTER YOUR ORDER NUMBER AND SHIPPING INFORMATION. ENSURE THE INFORMATION ENTERED MATCHES YOUR ORDER CONFIRMATION.

2. SELECT THE ITEM(S) YOU WISH TO RETURN OR EXCHANGE AND PROVIDE THE REASON FOR THE RETURN.

3. CHOOSE YOUR PREFERRED RETURN METHOD AND PRINT THE LABEL, OR PRESENT THE QR CODE IF APPLICABLE.

4. ATTACH THE LABEL TO YOUR PACKAGE AND DROP IT OFF AT THE NEAREST LOCATION. PRINTERLESS OPTIONS MAY BE AVAILABLE.

5. PLEASE NOTE, IT MAY TAKE UP TO 30 DAYS FOR YOUR RETURN TO BE PROCESSED AND REFUNDED. ALLOW UP TO 5 ADDITIONAL DAYS FOR THE REFUND TO BE REFLECTED IN YOUR ACCOUNT.

6. IN THE EVENT OF AN EXCHANGE, PLEASE NOTE THAT STOCK IS NOT RESERVED IMMEDIATELY. IF THE REQUESTED ITEM(S) ARE UNAVAILABLE, A REFUND WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD AND CONFIRMED VIA EMAIL.

7. NOTE THAT THE DELIVERY ADDRESS FOR EXCHANGES CANNOT BE ALTERED AND WILL ALWAYS BE SENT TO THE SAME ADDRESS AS THE ORIGINAL ORDER.

At Miofar, we strive to provide a seamless shopping experience for our customers. However, please note that once you have confirmed your order at checkout, we are unable to make any changes to it, including changing the item, size, delivery/billing address, or shipping method.

We do offer a 15-minute window for you to cancel your order by accessing it through either your confirmation email or account section and clicking on the "Cancel Order" button. Once this time has passed, we are unable to cancel the order, but you can still return or exchange the items once they have been delivered.

Thank you for your understanding.

At Miofar, we understand that receiving a refund can be an important part of the purchase experience. Delivery times for returns can vary based on your location and the courier you selected, so please keep that in mind.

Please note that after your return is received by our warehouse, it may take up to 7 business days for processing and for the refund to be initiated. Then, it may take an additional 5 business days for the refund to appear in your account.

If you have marked your return as delivered, rest assured that our team will reach out to you via email to confirm your refund once the process is complete.

If you need to contact our Customer Support regarding your return, kindly include the following information in your message:

1. Proof of postage,

2. Such as a receipt

3. The tracking number

4. Your order number

Our team will respond promptly to assist you.

HOW TO TRACK MY MIOFAR ORDER?

You'll receive an email with the subject "Your Miofar Order is on the way" containing your tracking link once your order has shipped. You can also track your order by logging into your Miofar account.

HAVE A MIOFAR ACCOUNT ALREADY?

Login to your account and check the order status.

If the order has been fulfilled, click on the order

Find the tracking link and follow it for up-to-date delivery information.

Or, you can use the link in your shipping confirmation email.

TRACKING NOT UPDATING?

Don't worry, courier tracking updates usually take 24-48 hours.

In case of any address or customs issues, check the tracking first.

If the address is incorrect, please refer to our address correction policy.

If tracking hasn't updated in a few days, your order is still on its way. But if no updates after 6 business days, contact our customer support team for assistance.

For orders to Puerto Rico, Hawaii, US Virgin Islands, and Guam, please allow 14+ days for tracking to update before reaching out to our support team.

WILL I BE RESPONSIBLE FOR CUSTOMS FEES WHEN SHOPPING WITH MIOFAR?

Shopping on our USA, UK, Australia, Canada, Norway, Switzerland & EU stores will not require you to pay customs fees.

However, customers shopping from other stores may encounter customs charges imposed by the local customs authority.

WHAT ARE CUSTOMS DUTIES?

Importing goods, such as the Miofar products, from one country to another is subject to charges known as 'Customs Duties', which are collected by the local customs authority in the country where the goods are imported.

The amount of Customs Duty, if any, depends on the regulations of your specific country and is calculated based on the value and type of the goods being imported.

WHAT IF I REFUSE TO PAY CUSTOMS DUTY?

If you choose to reject the customs fee, we will first verify with the courier that your package will be returned to Miofar before processing a refund for your order. Please note that a shipping and handling fee may be deducted from your refund in some cases.

For more information on customs fees, we recommend reaching out to your local customs office before making a purchase with Miofar.

WHAT IS SALES TAX?

Sales Tax, also known as VAT or GST, is a tax applied to the supply of goods or services. Miofar is registered for Sales Tax in all countries where we ship to, so you will be charged for Sales Tax during the checkout process.

We collect Sales Tax from you on behalf of the local tax authorities and then pay it directly to them.

AT MIOFAR, WE VALUE THE UNIQUENESS OF EACH AND EVERY INDIVIDUAL. IT IS THROUGH THEIR CONTRIBUTIONS THAT WE ARE ABLE TO GROW AND THRIVE AS A COMPANY.

Our mission... TO FOSTER A WORKPLACE WHERE EVERYONE FEELS WELCOME AND INCLUDED.

We are committed to promoting diversity, inclusiveness, and transparency in all aspects of our operations. While we take pride in our current initiatives, we understand that there is always room for improvement and growth in our efforts to create an equitable and inclusive work environment.

Is Miofar still able to accept orders and ship internationally?

Yes, we are still able to accept orders and ship internationally. However, we advise customers to provide a delivery address that they have access to, such as their home address, as access to business addresses may be restricted.

Is Miofar shipping as normal?

Yes, we are shipping as normal. Our team is working efficiently to ensure that all orders are dispatched promptly, while taking all necessary precautions for the safety of our employees. If there is any potential delay with an order, we will inform the customer via the email provided at checkout.

Can I change my delivery address?

We understand that you may need to update your delivery address. Some courier services offer a self-service option for address changes, which will be included in the tracking information sent after the order is dispatched. If this option is not available, the courier service does not provide the ability to change the delivery address. Miofar's support team is unable to make changes to the delivery address once an order has been placed.

What if I am not there to receive my package?

In the event that the delivery address cannot be changed and no one is available to accept the delivery, the package will be returned to us and a full refund will be processed. In some cases, the courier may leave the package in a secure location at the delivery address.

How long do I have to return my purchase?

Miofar has a 30-day returns policy, giving our customers ample time to return any items. Please check and follow any restrictions set by your local government that may impact the operating hours of your local drop-off points.

How is Miofar ensuring the safety and well-being of its employees and supply chain during COVID-19?

The safety and well-being of our employees is of the utmost importance to Miofar. We have made operational changes in all of our offices worldwide, including increased cleaning frequency, to ensure the safety of all those within our workplace. These changes are permanent.

Our commitment to providing the highest level of customer experience remains our top priority. Miofar is operating with the highest level of safety, while maintaining our standards of excellence. We are providing our team with support and guidance, even while working remotely, and have implemented activities to support their physical and mental health.

At Miofar, we believe that we are stronger when we work together, and we will continue to prioritize the safety and well-being of our employees and customers.