COVID-19

Is Miofar still able to accept orders and ship internationally?

Yes, we are still able to accept orders and ship internationally. However, we advise customers to provide a delivery address that they have access to, such as their home address, as access to business addresses may be restricted.

Is Miofar shipping as normal?

Yes, we are shipping as normal. Our team is working efficiently to ensure that all orders are dispatched promptly, while taking all necessary precautions for the safety of our employees. If there is any potential delay with an order, we will inform the customer via the email provided at checkout.

Can I change my delivery address?

We understand that you may need to update your delivery address. Some courier services offer a self-service option for address changes, which will be included in the tracking information sent after the order is dispatched. If this option is not available, the courier service does not provide the ability to change the delivery address. Miofar's support team is unable to make changes to the delivery address once an order has been placed.

What if I am not there to receive my package?

In the event that the delivery address cannot be changed and no one is available to accept the delivery, the package will be returned to us and a full refund will be processed. In some cases, the courier may leave the package in a secure location at the delivery address.

How long do I have to return my purchase?

Miofar has a 30-day returns policy, giving our customers ample time to return any items. Please check and follow any restrictions set by your local government that may impact the operating hours of your local drop-off points.

How is Miofar ensuring the safety and well-being of its employees and supply chain during COVID-19?

The safety and well-being of our employees is of the utmost importance to Miofar. We have made operational changes in all of our offices worldwide, including increased cleaning frequency, to ensure the safety of all those within our workplace. These changes are permanent.

Our commitment to providing the highest level of customer experience remains our top priority. Miofar is operating with the highest level of safety, while maintaining our standards of excellence. We are providing our team with support and guidance, even while working remotely, and have implemented activities to support their physical and mental health.

At Miofar, we believe that we are stronger when we work together, and we will continue to prioritize the safety and well-being of our employees and customers.